Delivery & Shipping
Orders must be made by 4pm Monday-Friday for same day despatch. We do not have pick ups on weekend days, if you order after 4pm Monday-Friday your order will be shipped the next working day. (excluding bank holidays)
For example: If you place an order after 4pm on Friday, or place your order on a Saturday or a Sunday. Your parcel will be processed and despatched on the following working day (excluding bank holidays).
- You will receive a text and/or email from Royal Mail with a delivery window on the day of delivery.
- If you are not in to retrieve your parcel and you have not specified via your notification for your parcel to be left with a neighbour or in a safe place, the courier will try and deliver your parcel to a close neighbour and provide you with a ‘something for you’ calling card stating where your parcel is.
- If the courier can not deliver your parcel to a neighbour and you have not specified where you would like your parcel delivered, your parcel will automatically be sent to your local Royal Mail depot and the courier will provide a ‘something for you’ calling card with further instructions on how to collect your parcel.
Please ensure your email and mobile number are correct at the point of checkout so that you can receive updates from our courier regarding your delivery.
Please note - in the extremely unlikey event that you do not receive your parcel in the selected timeframe, we must be notified via email to firstname.lastname@example.org within 48 hours of none receipt otherwise we will be unable to investigate the issue for you.
|Saver Delivery 3-5 days (tracked and signed)
|Next Day (Monday-Friday before 4pm)
|Europe (4-6 working days)
||£7.99 (+£1.99 per additional item)
|Rest Of The World (5-7 working days)
||£9.99 (+2.99 per additional item)
Please ensure the correct address is entered at checkout. In the event that the customer does not enter their correct address, they will then incur an extra delivery charge should they want their order re-shipping.